If your transaction request was declined, we understand how frustrating that can be. At MH Markets, all withdrawal requests undergo a secure, multi-step verification process to ensure account security, protect client funds, and comply with regulatory and anti-fraud standards. This process helps maintain safe balances, uninterrupted trading, and the overall integrity of your trading account.
How to Check Your Withdrawal Status
You can view the transaction status and any comments explaining the rejection on the Application Status page within your account dashboard. This page provides real-time updates and detailed notes from our team.
Insufficient Free Margin
If you have open positions, your available balance may not meet the withdrawal amount requested. Check out our explanation on the difference between Balance and Free margin: Understanding Account Balance, Equity and Free Margin
Leverage Requirements
Withdrawals may be restricted if the transaction would cause your leverage to fall below 200%. This is a risk management measure to protect your positions.
Inconsistent Payment Method
MH Markets has a Same-Payment-Method Withdrawal Policy. Requests that do not comply may be declined.
Incomplete Verification Documents
If your account verification is pending or documents are missing, withdrawals cannot be processed.
Regulatory Compliance Issues
Withdrawals must comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations.
Amount Does Not Cover Bank Transaction Fee
For bank withdrawals, the requested amount must be sufficient to cover any applicable bank fees. If the amount is too low, the transaction will not be processed.
What Should You Do Next?
- Review the comment provided in the Application Status page.
- Ensure your account meets all requirements (verification, margin, payment method).
If you need clarification or assistance, you can chat with MH Markets support team: email us at support@mhmarkets.com or log in to your MH Profile and start a Live Chat with our team.