It’s part of the KYC process to confirm your identity. Your status shows if your documents are approved, pending, or need action. You can check the Required and Accepted documents.
However, please note that documents should be kept up to date. You may receive a request via email to provide a new copy of the document or upload a selfie.
Why do I need to resubmit documents?
- Expired Documents
- Account Changes
Significant changes to your account details, such as your email address or linked withdrawal address, may trigger a KYC update for security purposes. - Financial Activity
Certain uncharacteristic activities, such as large deposits or withdrawals, may require enhanced verification to ensure compliance and prevent fraud. - Security Concerns
If unusual or suspicious activity is detected.
What Will Be Required?
Depending on the situation, you may need to provide:
- Proof of Identity (POI)
- Proof of Address (POA)
- Liveness Selfie
- Phone Verification
- In some cases, a withdrawal verification selfie for USDT transactions.
You will receive an email with the request. Click the link provided in the email, and you’ll be redirected to your Profile page to upload the required documents.