If you’ve launched your MetaTrader platform and encountered the dreaded “No Connection” message, don’t panic. This error is common and usually easy to fix. In this guide, we’ll explain what causes the “No Connection” error. There could be several reasons causing this error message to appear:
- Wrong credentials
- Internet Connection Issues
- VPN Services
- Firewall and Antivirus Software
- Server Overload
- Windows networking issues
Once you see the "No Connection error," it is best to check if you have used the right credentials to log in to your trading platform. Here is a checklist of what you need and where it can be found:
- Account number - Account number can be found in the My Accounts section of the client terminal. Each trading account will display the account number inside its box.
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Trading password - You will need to enter the trading password set for the account to successfully log in to the trading platform. If you have forgotten your password, it can be reset by clicking on the "Settings " icon beside your account.
- Account server - The correct server must be chosen during log-in. To find the server your account is being hosted on, please check the trading server under the trading account number.
Unstable Internet
In the case of an unstable internet, these are some things you can do:
- Run a speed test (follow the link for the speed test) for a full report on your internet connection; this will help you confirm your connection is stable.
- Can you connect to other online services? If not, check that all internet cables are secure.
- Reset your modem/router by turning it off for at least 5 seconds before turning it back on again; this can help refresh a connection that may have become unstable or stale.
- While the trading terminal is active, click where the No Connection error is displayed to show a list of servers and an option to log in. Click Rescan Servers here to refresh the server list and check the ping (measured in ms); ping shows you how long a connection is taking to communicate with the servers.
If any of these show that your internet connection is unstable, then it is best to correct the internet connection or the “no connection” error will continue to occur.
VPN Services
If you have a VPN service active while using the trading terminal, it can cause similar problems that an unstable internet connection can cause, such as slow response times and no connection issues in the case that the VPN service experiences an outage.
If you have a VPN service running, try to disable it and restart the trading terminal to see if this corrects the error.
Firewall and Antivirus Software
If you use a firewall, it can conflict with your trading terminal by limiting or blocking internet traffic through the application.
In order to solve this, try either:
- Adding your trading terminal to the list of Firewall and Antivirus Software exceptions.
- Disable your firewall or antivirus software altogether, and log in again to see if it corrects the issue.