If you have a dispute regarding order execution, account management, deposits, or withdrawals at MH Markets, you can submit your concern through the official MH Markets Help Centre.
When submitting your complaint or dispute, please clearly describe what happened and explain what you would like MH Markets to review or resolve.
What Information Should I Provide?
To support the review, provide the following information in one submission where applicable:
- Company associated with your account
- Trading account number
- Registered contact details
- Order number or deposit/withdrawal request reference number
- Date and time of the event, including the time zone
- Amount and trading instrument, where applicable
- Relevant trading, deposit, or withdrawal records
- Necessary screenshots or other supporting evidence
- Previous communication records
- A clear explanation of the issue and the resolution you are seeking
Providing complete information at the beginning can help the relevant team review your case more efficiently.
What Should I Do After Submitting a Complaint?
Keep your case or reference number (ticket number) and retain written responses related to your complaint.
If additional information or documents are requested, provide them through the official support channel associated with your case.
If the matter is not resolved, consult the complaint policy applicable to your account for information about available escalation channels.
Keep Your Information Secure
Only provide information that is necessary for the review through official MH Markets channels.
Do not publish complete identity documents, banking information, passwords, verification codes, or other login credentials in public review sections, social media, or other public channels.
If you receive a complaint-related message or request from an unverified contact, confirm the communication through an official MH Markets channel before providing information.
For general support contact options, see Contact Us Information.
For account-security guidance, see How to Keep Your Account and Funds Secure.